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Strong Leadership,
Stronger Future
Our leadership team brings vision, expertise, and passion to guide our organization forward. Together, they create a culture of trust, innovation, and growth.
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
Learning and Development Manager
N/A
Today, I serve as a Learning Associate for Service Desk accounts while expanding my knowledge in Claims and Active operations. With more than seven years of industry experience, I share practical insights with new hires and support the company’s growth. My training philosophy is simple: “Help me, help you.” I believe collaboration and teamwork are the keys to success.
Outside of work, I enjoy recharging at home, attending church on weekends, and spending time with friends—often staying up late into the night chatting and catching up.
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Learning Associate
Outside of work, I enjoy reading books, singing with my husband, and spending playtime with my daughter.
' }">Learning Specialist
In my current role, I focus on equipping every new hire with the skills and confidence they need to succeed in operations. My goal is to create engaging, supportive learning environments where team members can grow and contribute to the company’s success.
Outside of work, I enjoy listening to music and spending quality time with friends and family.
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Learning Specialist
N/A
N/A
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
Today, I serve as Director of Software Engineering, leading the development of our core platforms and managing a cross-functional team. I take a hands-on approach to leadership—mentoring engineers, fostering accountability, and promoting continuous improvement. My focus is on building scalable systems, streamlining processes through automation, and driving innovation to support the company’s long-term objectives.
Outside of work, I’m passionate about building—whether it’s tech projects, business ideas, or systems that create value. I also run a print business that keeps me sharp on both the technical and entrepreneurial fronts. I’m always exploring new ways to turn ideas into income while growing through continuous learning.
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Director of Engineering
Software Engineer
Software Engineer
Software Engineer
Software Engineer
Software Engineer
Software Engineer
Software Engineer
Software Engineer
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
Client Success Manager
Currently, I serve as a Junior Client Administrator, bringing optimism and energy to my team every day. I believe in the value of honest feedback and learning from mistakes, which helps us grow stronger together. While I stay focused on delivering strong results, I also prioritize supporting my team to meet and exceed our goals.
Outside of work, I enjoy watching anime and Netflix with my partner, spending time with my family and pets, playing online games, and catching up on rest after busy days.
' }">N/A
Today, I serve as Team Lead for the GE project, overseeing daily operations and providing guidance and support to my team. I lead with a calm and supportive approach, focusing on driving productivity while minimizing unnecessary stress.
Outside of work, I enjoy playing computer games, particularly RPGs and Hearthstone.
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Team Leader
I was later promoted to Subject Matter Expert (SME), where I assisted the team in resolving issues and sharing knowledge, further expanding my skills. In 2024, I stepped into a leadership role, and with John’s mentorship, I transitioned into my current position as Senior Team Leader.
As a leader, I focus on fostering a sense of ownership and increasing engagement within the team to drive collaboration and stronger results. I also promote open feedback as a way to refine processes and continuously improve.
Outside of work, I enjoy spending time with my kids and friends, and I’m currently practicing how to communicate more effectively—even in ways a toddler can understand.
' }">Senior Team Leader
My role focuses on integrating and automating systems across ClaimWorks and JustPressOne. I help the team scale by improving processes and developing solutions that enhance productivity and operational efficiency.
I am an avid reader who enjoys exploring new technologies and tinkering with ideas and tools to find better ways of doing things.
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Integrations Manager
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
As Operations Manager, my role has grown from managing day-to-day account performance to leading strategic improvements across multiple departments. While I initially focused on the ACTIVE GROUP accounts, I later expanded my responsibilities to include streamlining workflows, improving team productivity, and strengthening collaboration between training, quality assurance, and client relations. These efforts have contributed significantly to the company’s operational efficiency and sustained growth.
My work directly impacts both team development and client satisfaction. By optimizing processes and fostering a culture of accountability and continuous improvement, I help teams become more efficient, confident, and aligned with company goals.
Outside of work, I recharge through running and participating in community races. Whether it’s a solo morning jog or a larger event, running helps me clear my mind, stay focused, and maintain balance.
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Operations Manager
N/A
N/A
Currently, I serve as a Junior Client Administrator, supporting smooth operations and ensuring quality service for our clients.
Outside of work, I enjoy reading and exploring new places on my motorcycle.
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Junior Client Administrator
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In November 2024, I was promoted to Junior Client Administrator, marking a significant step in my growth within the company. In addition to my core responsibilities, I took on team support, billing, portal updates, and coaching team members. This role has allowed me to strengthen my leadership skills and gain a deeper understanding of operations beyond customer service.
In my current role, I prioritize stepping in to support my teammates, especially during challenging times. I lead with a hands-on and supportive approach, fostering trust and collaboration to ensure smooth operations and a positive team environment.
Outside of work, I’m a seasonal runner who enjoys occasional jogs and walks to clear my mind. I’m also a coffee enthusiast who relaxes by listening to music or playing online games.
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Junior Client Administrator
Today, I serve as a Junior Client Administrator, where I guide and develop my team through coaching, regular feedback, and identifying growth opportunities to help them succeed. My role centers on supporting both individual and team performance to achieve operational goals.
Outside of work, I stay active through running, badminton, bowling, and archery.
' }">Junior Client Administrator
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N/A
As I grew within the company, I was promoted to Junior Client Administrator | Associate Partner of the Account. In this role, I expanded my responsibilities to include managing billing, handling email communications, working directly with warranty providers, and processing technician payments to help maintain smooth and accurate service operations.
In my current position, I lead by example through reliability, attention to detail, and a proactive approach to problem-solving. I support the team by ensuring efficient workflows, building strong relationships with providers, and resolving issues quickly to promote consistency, accountability, and client satisfaction.
Outside of work, I enjoy traveling and exploring new places, cultures, and local food—experiences that help me recharge and gain fresh perspectives.
' }">Junior Client Administrator
Today, I serve as a Junior Client Admin, guiding and supporting my team to consistently meet daily targets and deliver quality service aligned with company goals. My leadership style is largely laissez-faire—I believe in empowering my team to work independently while providing guidance and support when needed. I focus on fostering accountability, building trust, and encouraging teamwork to drive results.
For me, delivering quality service and maintaining strong client relationships are essential to creating positive outcomes for both our customers and the company.
Outside of work, I enjoy running, cooking, gardening, and singing for fun. I’m also passionate about animal welfare and actively support stray cat rescue efforts in my community.
' }">Junior Client Administrator
N/A
In my current role as Senior Team Lead, I oversee daily operations, mentor new leads and agents, and manage escalated issues. My focus is on driving team performance, enhancing efficiency, and ensuring customer satisfaction—efforts that directly strengthen overall productivity and service quality.
Outside of work, I enjoy outdoor activities, sports, and traveling. I am also passionate about self-improvement and building self-awareness, which helps me grow both personally and professionally
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Senior Team Leader
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When I was invited to step into a more challenging role, I embraced the opportunity despite the initial uncertainty. The transition pushed me out of my comfort zone, demanded new skills, and broadened my perspective. Each challenge became a chance to grow, and this experience revealed my capabilities while reinforcing my belief in the value of perseverance and adaptability.
Today, as a Junior Client Administrator | Associate Partner, I lead with integrity and humility, drawing on my background as a former agent to better understand both clients and teammates. For me, it’s essential to see people not just as numbers, but for who they truly are.
Outside of work, I enjoy outdoor activities, running, and moments of reflection through writing and reading. I also value the supportive culture of JustPressOne, which embraces work-life balance and encourages continuous growth.
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Junior Client Administrator
Outside of work, I enjoy local travel, film and music appreciation, and actively participating in LGBT community events that foster inclusivity and connection.
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Junior Client Administrator
As I gained experience and demonstrated reliability, I took on greater responsibilities such as technician routing, managing complex service scenarios, and assisting in the training of new team members. My proactive approach and commitment to excellence led to my promotion as Senior Client Administrator, a role that reflects both my operational expertise and leadership growth.
In my current position, I oversee daily client service operations, manage escalated cases, and drive process improvements for Axis Appliance Repair. I lead by example—balancing empathy with accountability—and focus on creating a collaborative environment where team members are empowered to succeed through clear communication, consistent coaching, and alignment with service standards.
Outside of work, I enjoy movies on Netflix, staying active through running and walking, solo road trips, cooking, and reading to relax and recharge.
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Senior Client Administrator
N/A
Over time, my role grew as I gained experience and took on additional responsibilities, such as managing more complex service accounts, submitting warranty reports, assisting with billing, and contributing to quality control efforts. These experiences helped me develop problem-solving and decision-making skills, supporting my growth within the company.
In my current role as Junior Client Administrator, I focus on ensuring service operations run smoothly and efficiently. I maintain clear communication between customers, technicians, and clients while helping to resolve escalations and support process improvements. I strive to foster a collaborative and solution-oriented team where everyone feels supported and motivated.
Outside of work, I enjoy spending time with family and friends and engaging in hobbies that help me recharge, such as watching movies, series, Korean dramas, and exploring new places. These interests help me maintain balance and bring fresh perspective to my work.
' }">Junior Client Administrator
N/A
I currently serve as a Senior Client Admin, focusing on supporting my team, ensuring smooth daily operations, and maintaining high service standards. I take a hands-on, collaborative leadership approach by guiding the team, resolving issues, and helping agents grow in their roles. I strive to keep the team aligned and motivated while ensuring client expectations are consistently met. I also serve as a bridge between the agents and clients, advocating for both sides to maintain a balanced and productive working relationship.
Given that this is a work-from-home job, it allows me to do what I love most—traveling. As an introvert, I really value the balance this setup gives me. I get to explore new places at my own pace, while still enjoying the comfort and quiet of working from home. I also enjoy photography, especially capturing peaceful landscapes and meaningful moments during my travels. Outside of that, I love spending time with family, watching movies, and reading—activities that help me recharge and feel grounded.
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Senior Client Administrator
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N/A
As a Senior Team Lead, I focus on driving team performance, mentoring agents for promotion, and cultivating future leaders. I lead with accountability, support the professional development of my team, and ensure our results align with company goals.
Outside of work, I enjoy running, hiking, and cycling.
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Senior Team Leader
Over time, my role expanded to include administrative tasks such as managing client emails, scheduling, and warranty coordination. I was eventually promoted to Senior Client Administrator, where I now support the team and ensure smooth daily operations.
As a Senior Client Administrator, my leadership style is supportive and hands-on. I lead by example, remain approachable, and make time to guide my team. I believe in open communication, collaboration, and creating a positive environment where everyone feels valued and motivated.
Outside of work, I enjoy spending time with family, watching movies, and relaxing at home to recharge and maintain balance.
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Senior Client Administrator
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
Drawing on my prior industry experience, I contributed to creating quality processes, supported the hiring and mentoring of new Quality Analysts, and played an active role in shaping the team as it grew.
Today, as Quality Assurance Manager, I focus on leading through open communication and collaboration. I prioritize providing my team with the tools, guidance, and support they need to excel in their roles, fostering a transparent and empowering environment that promotes consistent, high-quality results.
Outside of work, I enjoy a quiet lifestyle—spending rest days relaxing at home, watching shows, grocery shopping, and recharging after a busy week.
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Quality Assurance Manager
N/A
As I advanced in the company, my role evolved beyond front-line support into more strategic functions. I took on leadership responsibilities in coaching and quality assurance—focusing on strengthening communication practices, delivering targeted coaching to boost agent performance, and fostering a culture of empathy in service delivery.
Today, as a Quality Assurance Specialist, I play a key role in driving service excellence through agent coaching, performance reviews, and communication refinement. I focus on ensuring customer interactions are empathetic, clear, and aligned with our service standards. My work helps improve accountability, support continuous improvement, and deliver consistently exceptional customer experiences.
Outside of work, I enjoy staying active by playing badminton and table tennis. I’m also passionate about helping stray dogs and cats—advocating for their care gives me a sense of purpose beyond the workplace. And while I love singing, I have a feeling the notes don’t always love me back.
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Quality Assurance Specialist
Through consistent performance and a strong focus on quality, I was given the opportunity to grow within the company and eventually transitioned into the role of Quality Analyst. In this position, I help ensure that customer interactions meet high standards and support service excellence. My role also allows me to support and mentor others—something I take great pride in.
As a Quality Assurance Specialist, I monitor, evaluate, and improve the quality of customer interactions. I work closely with supervisors and training teams to identify performance gaps, provide constructive feedback, and implement targeted improvements. My leadership style is supportive and detail-oriented, grounded in clear communication and fairness.
Outside of work, I enjoy spending time with my family, bonding with my kids and our dog, cooking, playing video games, and watching movies with my girlfriend. These activities keep me grounded and help me maintain a strong work-life balance.
' }">Quality Assurance Specialist
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The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
Human Resources Manager
N/A
In my current role, I ensure accurate and timely recording of financial data, process payments, and oversee compliance tasks to keep business permits and licenses up to date. My work supports both the financial accuracy and operational stability of the company.
Outside of work, I enjoy cycling, running, reading, playing video games, and spending quality time with family and friends.
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Accounting Admin Assistant
Marketing Associate & Guest Relations
I was later promoted to Senior Accounting Admin, taking on a supervisory role as our team expanded. This transition has allowed me to grow professionally, particularly in leadership and team management.
In my current role, I support both financial and corporate functions. I assist with preparing internal reports, help ensure regulatory compliance, coordinate with external institutions, and work closely with our CEO on various administrative and strategic initiatives.
Outside of work, I enjoy video games, watching movies and series, and keeping up with the latest tech and gadgets.
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Senior Accounting Admin
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Human Resources Generalists
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N/A
I currently serve as a Marketing Associate and Guest Relations representative while supporting HR functions. I contribute by creating effective marketing content and managing administrative tasks like PhilHealth processing. My collaborative approach and adaptability help strengthen team operations and support the overall goals of the organization.
Outside of work, I love spending quality time with my loved ones, going on road trips to explore new places, and reading books that inspire personal growth and creativity. These moments help me relax and bring fresh energy into my work.
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Marketing Associate & Guest Relations
Human Resources Generalists
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
As my role evolved, I expanded from hands-on technical work to balancing leadership and strategic planning. Today, I contribute not only to maintaining a secure and efficient IT environment but also to driving long-term improvements that align technology with business growth. My goal is to ensure stability, scalability, and trust across all aspects of IT operations.
Outside of work, I enjoy playing online games as a way to relax and recharge.
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Systems Admin & Support Manager
Now serving as IT Administrator, I work alongside our IT Manager to handle all aspects of technical support, systems maintenance, and infrastructure improvements for over 200 employees. My role ensures that all IT systems run smoothly, supporting efficient operations and maintaining a stable work environment for the entire team.
Outside of work, I enjoy motorcycle trips, playing CS2, watching anime and K-dramas, and spending time with friends.
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IT Administrator
The Engineering department is the backbone of our technology. They design, develop, and maintain robust software solutions and technical systems that power our business. From product innovation to backend architecture, engineering ensures scalability, performance, and reliability across all platforms.
ClaimWorks specializes in processing, validating, and auditing claims. This department focuses on accuracy, speed, and compliance, reducing errors while ensuring that all claims meet industry standards. Their expertise safeguards both clients and the organization against financial discrepancies.
The Client Management Administration (CMA) team ensures that all cases are handled with precision and efficiency. They coordinate with various stakeholders, streamline workflows, and maintain compliance with internal and external standards. Their work directly impacts client satisfaction and operational success.
This team supports a variety of product lines under mixed appliance operations. They handle diverse processes, troubleshoot challenges, and coordinate across multiple service areas. Their adaptability makes them essential to supporting a wide range of business needs.
The Information Technology department provides technical infrastructure, cybersecurity, and internal support. They maintain networks, safeguard data, and deliver the digital tools employees rely on daily. IT plays a critical role in enabling both security and innovation across the organization.
Human Resources manages recruitment, employee relations, culture, and compliance. They focus on creating a positive work environment, supporting professional development, and ensuring that company policies reflect fairness and inclusivity. HR is central to employee engagement and retention.
The Quality Assurance department is committed to excellence in service and delivery. They monitor performance standards, conduct audits, and enforce best practices across all teams. Their goal is to identify improvement opportunities and maintain high client satisfaction levels.
Learning and Development (L&D) drives employee growth through structured training, mentorship, and career advancement programs. They foster a culture of continuous improvement, ensuring that every team member has the resources to enhance their skills and achieve their potential.
Recognized for my potential, I was promoted to Team Leader in the CMA Department, initially managing the appliance account and supporting agent performance, attendance, and overall operations. Over time, I took on greater responsibilities, including client resolution, Weekly Business Reviews (WBRs), agent wellness, quality assurance, training, and operational process improvements.
Today, as Interim Operations Manager, I focus on ensuring both client satisfaction and agent engagement. While performance metrics matter, I believe in always prioritizing the people behind the numbers—supporting our agents with the tools, guidance, and leadership they need to succeed. My role includes managing daily operations, driving process improvements, and introducing AI-driven tools to enhance team efficiency.
Outside of work, I enjoy spending time with my kids, exploring new technologies, and building side projects.
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Interim Operations Manager
N/A
Auggie@justpressone.com
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